FAQs

Our frequently asked questions are below. If you still can't find your answer, please contact us at
hi@higher-loyalty.com


WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We want you to be completely satisfied with your purchase. As a small startup, we are only accepting exchanges or store credit within 15 days of your receipt of the merchandise.
Returned merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
International returns are not accepted at this time.  Please reach out to hi@higher-loyalty.com with any questions.

LET'S BE FRIENDS
Sign up with your email address to receive a discount on your first order and future product updates.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, as well as, express checkout options through any existing Amazon Pay, Apple Pay or Shop Pay accounts.

HOW DO I CANCEL OR CHANGE MY ORDER? HOW DO I CANCEL OR CHANGE MY ORDER?
We are not able to make any changes to an order or cancel it once it has been processed with our shipping team. We’re happy to assist you with returning an order once you receive it.

WHAT ARE MY SHIPPING OPTIONS? ORDER SHIPPING
Free shipping is available on all domestic orders over $100.
If you would like to expedite your order, UPS Next Day Air is available at checkout for orders placed before 12pm PST.
Shipping price will be calculated at checkout based on your order size and weight.

DO YOU SHIP INTERNATIONALLY?
We offer worldwide shipping to most locations.
Orders placed outside the United States will be shipped via DHL within 3-5 business days. Duties and taxes will be estimated and must be paid ahead of time at checkout. Once your order ships, a separate email with your tracking number will be sent along with your estimated delivery date. Please note, there may be delays through customs at the point of destination.

WHEN WILL MY ORDER SHIP?
We have taken extra care with our fulfillment partners to ensure employee health and safety.
All orders ship usually within 5 business days from the date of your order confirmation. Orders placed on weekends will be processed on Monday.