We want you to be completely satisfied with your purchase. As a small startup, we are only accepting exchanges or store credit within 15 days of your receipt of the merchandise.
Returned merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
International returns are not accepted at this time.  Please reach out to hi@higher-loyalty.com with any questions.


HOW DO I RETURN AN ITEM?
To start a new return, email us at hi@higher-loyalty.com and our team will review your request and get back to you in a few days. Once your return begins processing, you will receive a confirmation email. Credit for your returned item(s) will be issued as an exchange or store credit. The customer is responsible for the return shipping costs. 

 

Shipping Policy

Most of our orders are shipped within 3-5 business days of purchase from our Florida warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii or Alaska. Shipping times for international orders vary, please email hi@higher-loyalty.com for more information.